Privacy notice.
Last updated 20 October 2026
This notice explains what personal information we collect when you use this website or get in touch with us, why we collect it, and what rights you have. We keep it short and only collect what we need.
Who we are
Crounder builds and runs membership apps for content creators. For the purposes of UK data protection law, Crounder is the controller of the personal information described in this notice.
Contact: for any question about this notice or your information, email us at tom@crounder.com.
What we collect
| When | What |
|---|---|
| You use the Let's chat form on our home page | Your name, email address, your main social handle (or, for an agency, its name and website), a phone number if you choose to give it, and anything else you choose to tell us. |
| You leave a message on a business-card page | Your name, email address, a phone number if you choose to give it, your message, and which card you scanned. |
| You book a call | The name, email address and any notes you enter when booking through Google Calendar appointment scheduling, and anything you share on the call. |
| You email or message us | Your contact details and whatever you choose to include. |
| You visit the website | Standard technical information recorded by our hosting provider, such as your IP address, browser type and the pages requested. This is used to run and secure the site. We also count visits and button clicks with Vercel Web Analytics, which uses no cookies and does not identify you. |
We may also look at the public profile and audience statistics linked to the handle you give us, so we can understand whether we are a good fit for each other.
Cookies and similar technologies
We do not use advertising or tracking cookies. The website stores one small item in your browser so it remembers you have already seen the opening animation. It contains no personal information and you can clear it at any time in your browser settings.
How we use your information, and our lawful basis
- To reply to your enquiry and talk to you about working together. Our lawful basis is our legitimate interest in responding to people who contact us, and taking steps at your request before entering into a contract.
- To decide whether we can help you, for example by reviewing your public audience and content. Lawful basis: legitimate interests.
- To run, secure and improve the website. Lawful basis: legitimate interests.
- To keep records we are required to keep by law. Lawful basis: legal obligation.
We will only send you marketing emails if you have agreed to receive them, and you can opt out at any time.
Who we share it with
We do not sell your personal information. We share it only with service providers who help us run the business, under contracts that require them to keep it secure and use it only on our instructions. These include:
- Website hosting (Vercel).
- Email, calendar and document tools (Google Workspace).
- The workflow and customer relationship tools that receive and organise form submissions.
We may also share information where the law requires it, or with professional advisers such as lawyers and accountants.
International transfers
Some of our service providers store or process information outside the UK, including in the United States. Where this happens, we rely on the protections UK law provides, such as adequacy regulations (including the UK extension to the EU-US Data Privacy Framework) or the International Data Transfer Agreement.
How long we keep it
- Enquiries that do not lead to working together: up to 24 months after our last contact, then deleted.
- If we work together: for the length of our agreement and up to six years afterwards, for legal and accounting purposes.
- Hosting logs: for the short period set by our hosting provider.
Your rights
You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, and to ask for it to be transferred to someone else. Where we rely on your consent, you can withdraw it at any time. To use any of these rights, contact us using the details above. We will respond within one month.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first, so please contact us.
Changes to this notice
We may update this notice from time to time. The date at the top shows when it was last changed.